REFUND AND RETURNS POLICY
Thank you for choosing www.bamboodeskcraft.com. The bamboo desktop storage basket you purchased is made with our heart. To ensure that you are satisfied with your shopping experience, we have established the following refund policy. Please read it carefully to understand our refund procedures and requirements.

1. Refund Policy Overview
   We are committed to providing you with peace of mind when shopping. If you are not satisfied with the product you purchased, you can apply for a refund within 30 days of receiving the product.
2. Refund Eligibility
   You can apply for a refund in the following situations:
   ●The product is defective, damaged or wrong when you receive it.
   ●The product does not match the description when you placed the order.
   Please note: Postage and other additional costs are usually not included in the refund unless the product is defective or wrong.
3. Refund Request Procedure
   To request a refund, please follow the steps below:
   ● Contact Customer Service: Please contact our customer service team with the order number and reason for the refund via:
   ○ Email: [email protected]
   ● Provide Necessary Information: When contacting, please provide the following information:
   ○ Order number
   ○ Purchase date
   ○ Product name
   ○ Details describing the problem
   ● Returning the item: Once the request is approved, we will provide a return address. Please ensure that the item is in its original packaging, unused, and with all accessories. You are responsible for the return postage unless the item is defective.
4. Refund Processing
   Once we receive the returned item and confirm that it is in a condition that qualifies for a refund, we will process your refund within 7 business days. The refund will be processed to your original payment method and may be reflected in your account within the bank processing cycle.
5. Ineligible Refund Situations
   The following situations are not eligible for refunds:
   ● The item has been used or worn.
   ● The item is requested for a refund more than 30 days after receipt.
   ● Damage caused by abnormal reasons.
   We will do our best to help you and are committed to your satisfaction.

Thank you for choosing www.bamboodeskcraft.com, we look forward to serving you better!