FREQUENTLY ASKED QUESTIONS
Welcome to www.bamboodeskcraft.com (hereinafter referred to as the “Website”). These Terms and Conditions describe in detail the problems that users may encounter while using the Website and how to solve them. We are committed to providing excellent customer support and helping you solve any problems you may encounter while using the Website.

1. Frequently Asked Questions (FAQ)
   We provide a Frequently Asked Questions (FAQ) section that covers information about products, orders, payments, shipping, and other common issues. You can visit [FAQ page link] for more details.
2. Product Issues
   If you have any product quality or function-related issues after receiving the product, please follow the steps below:
   ●Contact: Please contact our customer support team immediately. You can contact customer service in the following ways:
   ○Email: [email protected]
   ●Provide information: When contacting, please provide your order number, purchase date, and a detailed description of the specific problem so that we can solve your problem more quickly.
3. Order Issues
   ●Order Confirmation: If you do not receive an order confirmation email, please check your spam folder. If you still haven’t received it, please contact our customer support team to confirm your order status.
   ●Order modification: Once an order is submitted, we may not be able to modify the order content (such as address, quantity, etc.). If you need to modify your order, please contact us as soon as possible.
   ●Order cancellation: If you wish to cancel your order, please contact us within 24 hours after the order is confirmed. We will try our best to meet your request based on the actual situation.
4. Shipping issues
   ●Shipping status query: You can check the shipping status on the order query page (link) by entering the order number.
   ●Delayed or lost package: If the package does not arrive as expected, please contact us. We will assist you in finding the package and resolving the issue.
5. Payment issues
   ●Payment failure: If your payment cannot be processed, please make sure that the payment information you provided is correct, including the credit card number, expiration date and security code. If the problem persists, please try another payment method or contact your bank.
   ●Refund application: To initiate a refund, please refer to our Refund Policy (link to the Refund Policy page) and submit a request according to the instructions.
6. Website issues
   If you encounter technical problems while browsing this website, please try the following steps:
   ●Refresh the page or clear your browser cache.
   ●Try using a different browser or device.
   ●If the problem persists, please contact us with details.
7. Customer Support Hours
   Our customer service team is available from 9am to 5pm (local time) on weekdays. Your inquiry will be responded to as soon as possible. During peak hours, response time may be slightly delayed.

Thank you for visiting www.bamboodeskcraft.com, we strive to provide you with the best shopping experience!